Here are answers to common questions about domain transfers. We update this FAQ regularly to provide you with the latest information.
Remember: ICANN policies require a 60-day waiting period after domain registration or previous transfers before initiating another transfer.
Q: Can I transfer my domain from another hosting company or registrar to EpicHoster?
A: Yes, ICANN policies allow registered domain name holders to transfer their domains between registrars. However, you must wait 60 days after initial registration or previous transfers to start another transfer.
Q: How do I transfer my domain to EpicHoster?
A: Follow the outlined process in our Knowledge Base article here.
Q: My registrar is asking for a code. Where do I get this?
A: Obtain the EPP code (also known as AUTH or Transfer code) from your current hosting company or registrar. If you encounter issues, contact us for assistance.
Q: I don’t know who my registrar or hosting company is. Can you help?
A: Certainly! Contact us, and we'll assist in identifying your hosting provider and domain registrar.
Q: Is there an additional fee for transferring a domain?
A: Yes, but we ensure value for your money. Upon successful transfer, we renew the domain for an additional year on top of its current registration period.
Q: My transfer request was denied; how do I find out why?
A: Our automated email notification will provide the reason for transfer failure. Common reasons include failed transfer approval, domain lock status, or domain privacy settings.
Q: My domain just expired. Can I still transfer it to EpicHoster?
A: Yes, if the current registrar hasn't initiated the deletion process. If the deletion process has started, you'll need to restore the domain with your current registrar before transferring it to us. Restoration fees vary.
If you have additional questions not covered in our FAQ, contact us via ticket submission or support for further assistance with your domain transfer inquiries.
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