We want you to be completely satisfied with our services. If you're not happy within the first 30 days, we offer a full refund with no questions asked. Here's how you can request a refund:
1. Log In to Your Billing Account: Click here to log into your billing account.
2. Process Your Cancellation: Follow these instructions to cancel your account through your billing account.
3. Request Cancellation: When prompted, provide a brief description of your reason for cancellation. Be sure to mention you would like a refund issued to your account.
4. Refund Processing: Our dedicated billing and support team will promptly process your cancellation request and issue your refund.
Important Details to Note:
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Refunds are issued in the form of the original payment method. For example, if you paid with a credit card, your refund will be credited back to that specific card.
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Full refunds are available only for new customers within the first 60 days of service. Existing customers with accounts older than 60 days are not eligible for full refunds.
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Please review our refund policy in the Terms of Service for comprehensive details on eligible products and services.
Domain Names: If you received a free domain name with your order and cancel within the first 60 days, your refund will be calculated as the total cost of hosting services minus the current retail price of the domain.
PayPal Subscriptions: If you're using PayPal for payments, ensure that you cancel any recurring payments set up for your hosting plan in PayPal. Failure to cancel recurring payments will result in continued charges for your services.
If you have any questions about our refund policy or need assistance with your cancellation and refund request, don't hesitate to contact our support team. We're here to help!
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